BusinessCover IT Support Contracts
Our BusinessCover support packages are a comprehensive maintenance service covering all the critical parts of your IT system, from server support to laptop and pc repair and beyond. We take on the responsibility for the daily running of your network, giving you peace of mind and freeing up your time to concentrate on core business issues.
We have the technology to remotely connect to any computer or server desktop, securely, within just a few seconds, allowing us to resolve the majority of IT problems enountereed by our clients directly from our offices. This makes our service much more efficient to you as you don't have to wait for an engineer to arrive, problems are rectified with much less disruption in your workplace. If an engineer is needed on-site, we will be there within the timeframes outlined within our impressive Service Level Agreements.
We have developed 2 simple BusinessCover IT support packages for your business needs. Both Packages include the following services:
- Mutually agreed Service Level Agreements (SLA)
- Daily monitoring of all systems covered under the SLA
- Daily backup monitoring
- Weekly patch updating and service pack installs
- Antivirus monitoring and virus definition management
- Remote support
- On-site support when remote support cannot resolve an issue
- Priority over non-contract customers